laptop under a year old, but out of warranty, need help with constant blue screen

[Pookiep00]

Bought Laptop in October 16th 2024. Around June 1st, HP warns of a warranty to expire on June 25th (8 months later from purchase date) Then in June15th 2025 Laptop starts to blue screen consistently every 15mins to 1hour.

I have updated windows 11, and all hp drivers are up to date. All software is secure, and not infected. No malware or Viruses. There is absolutely no diagnostics that has identified, nor replicated the blue-screen issue. Only when Windows is being initiated and running normally, then it blue screens in minutes.

I believe the warranty period should last for a year, beginning from the date of purchase, Oct-16th-2024. But HP support website says that my device Model and Serial Number has an expired warranty.

I would like to know if i can still register my laptop with hp and restore a full year's worth warranty by providing the purchase date and proof in order to fix the blue screen issue without further cost. 

Can someone please help me with this issue

Thank you for your time.

[Hawks_Eye]

Hi @Pookiep00 

Welcome to the HP Support Community! We're here to help you get back up and running.

I'm sorry to hear that you're experiencing issues with your HP laptop. Since you've mentioned that you have already updated Windows 11 and all HP drivers and confirmed that there is no malware or viruses affecting your software, there could be a few other areas to check.

Hardware Issue: It's possible that the problem may be hardware-related. 

You can use HP's built-in diagnostic tools to help identify any hardware failures. 

Run the HP PC Hardware Diagnostics and perform tests especially on the hard drive and memory (RAM).

System Files and Stability: Sometimes, system files could be corrupted or system settings might cause instability. 

You can try running the System File Checker Tool by opening the Command Prompt as an administrator and typing sfc /scannow. 

This will scan and repair any potentially corrupted system files.

Event Viewer: Check the Windows Event Viewer for any system errors or logs that could indicate the source of the blue screen errors. 

This can provide clues as to whether the issue is related to a specific driver or application.

Keep me posted.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Pookiep00]

Hello Hawks_Eye,

Thank you for your response. But unfortunately, we have tried everything you have suggested multiple times, and nothing has solved the issue we are still experiencing. One thing that we've noticed is that the issue could be strongly related to something about the network. The wifi and Bluetooth work well, but we have noticed that the blue screen occurs more when it's connected to the internet and also when the network seems busier, but not bluescreen as much when it's not connected. But we have done thorough hardware diagnostics on the network components as much as all the other parts of the machine. HP diagnostics keeps coming up with no issues, even when left to run "until problems detected" option is active, and hours later it shows no issues. We are sure there is nothing wrong with hardware, since the machine restarts without any issue, and the blue screen happens between 3 minutes to about an hour.

Here is more data if it can make any sense:

Source
Windows

Summary
Shut down unexpectedly

Date
‎8/‎3/‎2025 12:26 PM

Status
Not reported

Problem signature
Problem Event Name: BlueScreen
Code: e6
Parameter 1: 27
Parameter 2: ffffdc8f7e408060
Parameter 3: c41be
Parameter 4: 6
OS version: 10_0_26100
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033

Files that help describe the problem
080325-10906-01.dmp
sysdata.xml
WERInternalMetadata.xml
memory.csv
sysinfo.txt
WERInternalRequest.xml

[Hawks_Eye]

@Pookiep00 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye