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‎07-27-2025 03:11 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fd0000 (794H8AV)
Operating System: Microsoft Windows 11

Bought Laptop in October 16th 2024. Around June 1st, HP warns of a warranty to expire on June 25th (8 months later from purchase date) Then in June15th 2025 Laptop starts to blue screen consistently every 15mins to 1hour.

 

I have updated windows 11, and all hp drivers are up to date. All software is secure, and not infected. No malware or Viruses. There is absolutely no diagnostics that has identified, nor replicated the blue-screen issue. Only when Windows is being initiated and running normally, then it blue screens in minutes.

 

I believe the warranty period should last for a year, beginning from the date of purchase, Oct-16th-2024. But HP support website says that my device Model and Serial Number has an expired warranty.

 

I would like to know if i can still register my laptop with hp and restore a full year's worth warranty by providing the purchase date and proof in order to fix the blue screen issue without further cost. 

 

Can someone please help me with this issue

Thank you for your time.

 

 

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