laptop usb port not working

[Ram29159]

laptop usb port not working

[VikramTheGreat]

Hi @Ram29159,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how annoying it is when a USB port suddenly stops working, especially when you're trying to connect something important. Let's fix this together with a little patience and care.

1. Restart Your Laptop

Sometimes a simple reboot resets the USB controller.

2. Try a Different USB Device

Plug in a different device (like a mouse or flash drive) to check if the port is faulty or if the device itself is the issue.

3. Check Device Manager

1. Press Windows + X → Select Device Manager.
2. Expand Universal Serial Bus controllers.
3. Right-click each USB Root Hub → Uninstall device.
4. Restart your laptop to reinstall drivers automatically.

4. Run HP Hardware Diagnostics

Use HP’s built-in diagnostics to test the USB ports:

• Restart your laptop and press F2 repeatedly to enter HP PC Hardware Diagnostics UEFI.
• Select Component Tests > USB Port Test.

5. Update BIOS and Chipset Drivers

Outdated firmware can cause USB issues. Visit HP Support to download the latest updates for your model.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat