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05-01-2025 08:32 PM
Hello! I am having issues with my HP laptop, specifically the HP Model 15-bw011dx. I've attempted manual repairs. I've gotten the screen fixed, and other issues have been resolved, but I cannot fix the software. Every time I attempt to boot it (even when it had Windows installed), I always get a kind of static, like the GPU is fragmenting, but the issue is, this is the second laptop this issue has occurred to, and all I've done to the second one is put the hard drive in the new one into the old. I am using a different hard drive and this problem is still occurring. I've attempted to boot it from USB, but it keeps getting blocked by the "HP" screen, then it boot loops until static. Is there anyway I can fix this?
05-01-2025 08:59 PM
Hi Eloadoa
Here are some potential causes and steps you could try to diagnose and hopefully resolve this issue:
Possible Causes:
- BIOS/UEFI Issue: The BIOS (Basic Input/Output System) or UEFI (Unified Extensible Firmware Interface) is the fundamental software that runs when you turn on your computer. A problem or incorrect setting within the BIOS/UEFI could be preventing proper booting.
- Graphics Card (GPU) Failure: While you mentioned "fragmentation" leading you to think of the GPU, the fact that it happens so early in the boot process (before the operating system even loads) could indicate a more fundamental hardware problem with the integrated or dedicated graphics card (if your laptop has both).
- RAM Issue: Although less likely to cause the specific type of "static" you're describing, faulty RAM can sometimes manifest as boot errors or early instability.
- Motherboard Issue: An underlying problem with the motherboard could be affecting the initialization of critical components like the GPU or communication with other devices.
- Power Supply Issue: While less common, a problem with the power supply or power distribution could cause erratic behavior during startup.
Steps to Try to Fix the Problem:
Access and Review the BIOS/UEFI:
- Try turning on the laptop and repeatedly pressing the designated key to enter the BIOS/UEFI setup. This key is often Esc, Delete (Del), F1, F2, F10, or F12. The correct key for your HP model should briefly appear on the startup screen.
- Once inside the BIOS/UEFI, navigate through the different sections. Look for options related to the boot order, graphics settings (if any exist), and any error messages or warnings.
- Try to restore the BIOS/UEFI to its default settings. There's usually an option for this (often labeled "Load Defaults," "Restore Factory Settings," or similar). Save the changes and restart the laptop.
- Ensure the boot order is correctly configured if you are trying to boot from a USB drive.
Test with a Single RAM Module (if possible):
- If you are comfortable opening your laptop (refer to the service manual if you have one), try removing one of the RAM modules (if there are two) and then attempt to boot the laptop. If it doesn't work, turn it off, reinsert the module you removed, and take out the other one. Try booting again. This can help identify if one of the RAM modules is faulty.
Check Internal Connections (if you are comfortable):
- If you have experience opening laptops, ensure that the display cables are securely connected to the motherboard. However, since you mentioned fixing the screen already, this is less likely to be the primary issue now.
Disconnect Peripherals:
- Make sure there are no USB devices (except the bootable USB drive if you're using one), SD cards, or other peripherals connected to the laptop when you try to boot. Sometimes, a faulty external device can interfere with the startup process.
Consider a More Serious Hardware Issue:
- Given that this is the second laptop with a similar problem after swapping hard drives, and the issue persists when trying to boot from a USB, it's highly likely that there's an underlying hardware problem not related to the hard drive or operating system. The graphics card or the motherboard are the most probable culprits in this scenario.
Unfortunately, if the problem lies with the integrated graphics card or the motherboard, repairs are often complex and may require replacing these components, which can be costly.
Recommendations:
- Search online for the service manual for your specific model (HP 15-bw011dx). This manual can provide detailed information about the hardware, diagnostic steps, and how to safely access certain components.
- Consider taking the laptop to an experienced computer repair technician. They will have the tools and knowledge to diagnose the hardware issue more accurately. Describe in detail what you've observed and the steps you've already taken.
- If the laptop is still under warranty, contact HP support. They might offer repair or replacement options.
I hope the above is helpful!
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05-01-2025 09:49 PM
Hello! I've already tried most of these things. And like I said, they carried on from one laptop to another of the same laptop. However one of these solutions to note could work, however resetting the bios has not helped. I will attempt to contact a technician to see what is happening. Thank you for responding!