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- Re: laptop won't boot

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09-27-2020 08:02 AM
Hi everyone. I have a mojor issue with my Envy touchsmart 15. It won't boot. Diagnostics show the memory and hard disk are OK. I have a windows 10 install on a USB but recovery does not let me boot from that media. I've tried booting direct from the usb stick but I just get the HP symbol and teh circle of death. I have downloaded the latest BIOS but am not given the option to flash.
It boots off a Linus mint distrib ona a usb stick!
I've tried pwoering on with windows & B and windows and V held down. Windows B - nothing happens Windows V gets me back to HP logo and then nothing.
I obvioulsy could stick with Linux but it's my media PC and I have an application that is not available on Linux.
Any thoughts? I'm at my wits end....
cheers
09-27-2020 08:14 AM
Based on your comments, the Win10 boot media is faulty. When you boot from that, you should not get the HP logo and circling dots -- doing so means your PC is not booting from that USB stick.
The fact you can boot from the Mint USB shows that booting from USB works.
I am a volunteer and I do not work for, nor represent, HP