laptop won't power on

[Jase396]

hp elitebook won't power on at all with charger plugged in 

[Qsaifoddin]

Hi @Jase396 

If your HP EliteBook won't power on even with the charger plugged in, here are some troubleshooting steps you can follow:

Troubleshooting Steps:

1. Check the Power Connection:

   • Ensure that the power cord is securely connected to both the laptop and the power outlet.
   • Try using a different power outlet or power adapter if possible.

2. Perform a Hard Reset:

   • Disconnect the charger from the laptop.
   • Remove the battery if it is detachable.
   • Press and hold the power button for about 15 seconds to discharge any residual power.
   • Reconnect the battery and charger, then try turning on the laptop.

3. Inspect for Hardware Issues:

   • Check for any visible damage to the power cable or the laptop's power port.
   • Ensure there are no loose or damaged components.

4. Remove External Devices:

   • Disconnect all external devices such as USB drives, docking stations, etc.
   • Try powering on the laptop without any peripherals attached.

5. Check the Battery and Charger:

   • If accessible, test the system with a known working battery or charger from another similar HP laptop.

6. Look for Indicator Lights:

   • Check if any LED lights on the laptop (e.g., charging indicator) are on, blinking, or a different color than usual.
   • Refer to your HP laptop's manual to interpret these lights.