Began to reset the laptop but then froze on a 40% all night. Turned off the laptop and began to update windows 10 and now keeps restarting and says welcome and starts a loop. It has been doing this for hours and the laptop is only 1 year old. Have updated the BIOS through usb and still nothing. Can someone please help?
Hi PLEASE POST ANY RESULTS. First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected devices such as Docking Station, USB storage devices, displays, and printers. Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset. Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose. Power on your PC, press ESC (repeatedly), then F2 at the prompt. Choose System Tests (Fast Test does a 4 minute hardware check). AND/OR HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html