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Create an account on the HP Community to personalize your profile and ask a question
06-05-2024 10:05 AM
Welcome to the HP English Community --
The Community does not provide remote online support, phone, or chat support.
HP Support accepts in-Warranty repair case requests.
Reference
HP Support HP World-Wide Support
In-Warranty Products – Case submission for Warranty Repair
Select your region and follow the prompts
Be Aware
If you wander out onto the Internet looking for help, know that much of what you will find is not what you might believe. There are as many scam sites on the Internet as there are fleas on a rat.
Reminders - READ
Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.
Some regions display phone / chat contact information only after the case is submitted online
Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
Never post private information in the HP Community!
Thieves are waiting - do not just hand out your privacy to their keeping.
HP Support does not free-post phone numbers for HP Support on the Internet.
Your computer is not full of bugs and you do not need to pay a fee for driver support.
Do not be a victim.
Stay vigilant.
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Out of Warranty? What to do...
For those of us who are "Out of Warranty", submitting a case to HP Support is not an option.
Open your device HP Product Home > Select Category Troubleshooting to find help for common issues.
HP Support does not generally provide free service for out-of-warranty devices.
Our HP Community is not HP Support; we do offer online help free of charge.
Reminder – New Post – Post New Question
When you submit your question to the Community,
Increase your chances of receiving an answer ---
Provide as much information as possible about the product.
For example,
- Provide the exact model of the device and the Operating System / version
- Tell us what you have tried to fix the problem.
- As best you can, describe the issue for which you are seeking our help.
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HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
Thank you for participating in the HP Community --
People who own, use, and support HP devices.