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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- liquid spill on laptop

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09-13-2020 07:17 AM
Recently, my dogs tail knocked over a glass of iced tea that spilt all over open notebook. After wiping it up, closing it down and unplugging it. After 2 days, I was able to get it to turn on, and it would rebootand and it would only stay on for a few minutes, than close. A day later, I was able to reboot it, and ther touch pad and mouse and all seem to be working. As a precaution, I saved all files and pictures, but it has now been another two days, I have put it through all the HP diagnostics, and it seems to be working fine. I have an assurion policy to cover for accidental damage including liquids. Should I still ask to have it checked, or do you think the liquid dried up and no damage done? I will have to send it away for repair if needed, and I really need it for my work.
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09-13-2020 08:36 AM
Welcome to the HP Community Forum.
Well, that's scary.
Seems better now...
You have essentially answered your own question.
- The computer appears to be working.
- You cannot - without stress and anxiety - send the computer for repair / check.
Additional consideration:
Depending on the warranty coverage, it may not be possible to send in a working computer for an after-the-event "Check". Some warranties require there actually be something wrong with the computer - for example, the unit doesn't work as expected, won't boot, obvious hardware failure, "something".
=====================================================
We can offer reassurance - and we might be wrong.
We can offer the suggestion that you immediately send in the computer for repair - and we might be wrong.
Consideration:
Iced tea is not great, though it may not have been the worst thing.
For example, anything with milk in it would have been worse.
Sugar is not great - "sticky" bits tend to cause problems.
What do you think?
If the computer works,
If it appears the computer weathered its bath in iced tea,
If you need the computer and cannot easily live without it,
then
What do you want to do?
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You.
Answered? Click "Accept as Solution" .
09-13-2020 08:36 AM
Welcome to the HP Community Forum.
Well, that's scary.
Seems better now...
You have essentially answered your own question.
- The computer appears to be working.
- You cannot - without stress and anxiety - send the computer for repair / check.
Additional consideration:
Depending on the warranty coverage, it may not be possible to send in a working computer for an after-the-event "Check". Some warranties require there actually be something wrong with the computer - for example, the unit doesn't work as expected, won't boot, obvious hardware failure, "something".
=====================================================
We can offer reassurance - and we might be wrong.
We can offer the suggestion that you immediately send in the computer for repair - and we might be wrong.
Consideration:
Iced tea is not great, though it may not have been the worst thing.
For example, anything with milk in it would have been worse.
Sugar is not great - "sticky" bits tend to cause problems.
What do you think?
If the computer works,
If it appears the computer weathered its bath in iced tea,
If you need the computer and cannot easily live without it,
then
What do you want to do?
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You.
Answered? Click "Accept as Solution" .
09-13-2020 10:38 AM
You are welcome.
Yes, lucky.
"Very lucky" and the tea would have missed the computer. Smiling.
😉
Stay Safe.
Thank you for participating in our HP Community . We are a world community of volunteers dedicated to supporting HP technology. |