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log in window not showing after blue screen error

HP Recommended
HP Spectre x360 Convertible
Microsoft Windows 10 (64-bit)

Hey I have a question I was powering on my laptop this morning and on my screen pup up blue screen with some message that I didn't have chance to read then my laptop reboot and start again but log in window is not coming up, I try doing startup repair but with no luck it says " Startup repair couldn't repair your PC''   log file: C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt  I was trying almost everything that came to my mind even factory reset but nothing going thru I just cant do anything at this point. Is there any way to fix that problem?

HP Support Agent
HP Support Agent
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HP Recommended

Hi@Chris_osk, Welcome to the HP Support Community!


Request you to follow the below troubleshooting steps from the document:-


Step 1: Prepare for recovery 

  • Download Computer: Windows 7 or Windows 10 Operating System 

  • Restore USB drive with a minimum of 32 GB storage 

  • Minimum of 20 GB free space on Windows partition 

  • Inform the customer that the recovery process will take 1 to 4 hours depending on network and USB drive performance. 

  • Make sure the customer has a computer with an active Internet connect. For best results, an Ethernet connection is recommended. 

  • Make sure the customer uses an AC power connection to the computer during the process. To avoid recovery failure, they should NOT disconnect from the Internet or AC power during the process. 


Step 2: Download and run the HP Cloud Recovery Tool 

  • Windows 7 or Windows 10 

  • Use the web download available at

  • Ask the customer to go to and search on Cloud Recovery 

  • If needed provide the following link: 

  • Download and install the HP Cloud Recovery Tool. 

  • Windows 10 only 

  • Use the HP Cloud Recovery App 

  • Ask the customer to go to the Microsoft Store and search for HP Cloud Recovery Tool. 

  • Select the HP Cloud Recovery Tool App from the search results, and then click Get. Microsoft downloads and installs the App. 



Step 3: Run the HP Cloud Recovery Tool 

  • Insert a blank USB drive (minimum 32 GB) into the computer, and then make sure the computer is connected to the Internet. 


  • Any data on the USB device is permanently deleted during this process. When the process is complete, the USB device contains only the recovery software. 

  • Enter Cloud Recovery in the Windows Search Box. Right-click HP Cloud Recovery Tool, and then select Run as administrator. 

  • Carefully read the Welcome message and End User License Agreement on the HP Cloud Recovery Tool Welcome page. 

  • Click Next> to continue the process. 

  • Click Cancel to close the HP Cloud Recovery Tool and terminate the process. 

  • If the customer is downloading the recovery software on a secure network, the tool automatically detects and populates the proxy information. Click Next. 



  • If the customer is running the tool on a secure network, they might be required to manually enter the server information in the required data fields. Refer the customer to their network administration for proxy server information or credentials if needed. 

  • Complete the System Information. 

  • If the customer is running the tool on the computer to be restored, the HP Cloud Recovery Tool automatically detects the Product ID from the system. The system enables the Next> button after the Product ID is matched. 

  • If the customer is not running the tool on the computer to be restored, manually enter the System Information. Check the box next to I need to enter Product ID for my HP System, enter the information for the computer to be restored, and then click Next. 

  • The Product ID can be found on the back cover of the PC: 

  • Select the USG device from the drop-down menu, and then click Next>. 

  • A Warning Message is displayed. Make sure the customer understands that all information on the USB drive will be erased during the process. Click OK to remove the Pop-up window. 

  • Click Cancel to exit the utility and terminate the process. 

  • Click Back to return to the previous screen, or if you want to select a different USB to be used by the Tool. 

  • Click Next to continue. 

  • The Recovery Image is created: 

  • A progress bar showing the preparation of the selected USB drive as an HP Recovery boot device is displayed. Click the Cancel at any time button to terminate the process and exit the utility. 

  • Do not interrupt the progress by removing any drive(s) or rebooting the machine. If the process is interrupted an error message is displayed 

  • The following screen is displayed when the download is complete: 

  • The selected USB drive is ready to be used as an HP Recovery boot device. 

  • The customer can now close the utility and proceed with booting the machine.  

  • Click Finish to close the utility. 

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

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