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‎04-10-2020 01:37 PM

HP Recommended
Product: HP omen 17-w033dx
Operating System: Microsoft Windows 10 (64-bit)

so my Laptops hdd dies on me  and i had to replace it with a new ssd i have it mostley set up but i cant get cool sense back on it  i try to install and it says it need .net framework installed but i have the latest version installed  

 

any one know how to fix this ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2020 02:19 PM - edited ‎04-10-2020 02:19 PM

HP Recommended

Hi, @Onikakarot 

 

I believe that you have to install the older Net Framework 3.5 in order to have HP Coolsense work.

 

You can install Net Framework 3.5 by going to the windows control panel>programs>Turn Windows features on or off.

 

A window will open, and a list of programs will populate.  The first one that shows up should be Net framework 3.5.

 

Check the box to install it.  When the installation is completed, restart the PC and then see if you can install the HP coolsense software.

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4 REPLIES 4

‎04-10-2020 02:19 PM

HP Recommended

@Onikakarot 

 

Please use a link to download site on the following article

 

    https://support.hp.com/au-en/document/c02638953

 

Regards.

BH
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‎04-10-2020 02:19 PM - edited ‎04-10-2020 02:19 PM

HP Recommended

Hi, @Onikakarot 

 

I believe that you have to install the older Net Framework 3.5 in order to have HP Coolsense work.

 

You can install Net Framework 3.5 by going to the windows control panel>programs>Turn Windows features on or off.

 

A window will open, and a list of programs will populate.  The first one that shows up should be Net framework 3.5.

 

Check the box to install it.  When the installation is completed, restart the PC and then see if you can install the HP coolsense software.

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‎04-10-2020 03:53 PM

HP Recommended

thx this worked and im all good now

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‎04-10-2020 03:54 PM

HP Recommended

You're very welcome.

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