I went of vacation last week and took my Chromebook. I had so sign-in and when I did, I lost all my files. I came back home later, thinking that when I signed in again, I might reconnect to my files. I did not. Several years ago I lost my files on my desktop and my husband (deceased) told me how to convert to an older version and backdate the computer and I found my files. I don't know if this is available on this Chromebook or if it will even do this. Please help
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".