lost my windows it went to Google chrome how do I get windows back

[G-Man13]

I lost windows ,it went to Google chrome .how do I get windows back

[Max3Aj]

@G-Man13, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

It looks like you're using an HP Chromebook - 14a-na0031wm, and you're seeing Google Chrome instead of Windows. I’d be happy to clarify this for you.

Important Info:

Your device is a Chromebook, which runs Chrome OS, not Microsoft Windows. Chrome OS is a lightweight operating system developed by Google, and it’s designed to work primarily with web-based applications through the Chrome browser.

So when you say “it went to Google Chrome,” that’s actually normal behavior for a Chromebook.

What You Can Do:

If you were expecting a Windows experience, here are your options:

Use Chromebook Features

You can continue using Chrome OS. It supports:

• Web browsing via Chrome
• Android apps via the Play Store
• Cloud-based productivity tools like Google Docs, Sheets, and Drive

Learn more: Chromebook Learning Center - Chromebook Help

Install Windows (Not Recommended)

Technically, Chromebooks are not designed to run Windows. Installing Windows would require:

• Unlocking the bootloader
• Flashing a custom BIOS (via MrChromebox.tech)
• Using a USB installer for Windows

⚠️ This is not supported by HP and may void your warranty or damage the device.

Switch to a Windows Laptop

If you need Windows for specific software or tasks, you might consider using a Windows-based HP laptop instead. HP offers a wide range of affordable Windows laptops that might suit your needs better.

Explore options: HP Windows laptops

Tip:

If you're new to Chromebooks and want to learn how to use them effectively, check out:

• Chromebook Learning Center - Chromebook Help

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support