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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: lost notebook

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10-16-2019 11:37 AM
If you were signed into your device using a Microsoft account (you would know because your login screen would have shown an email address), then you can follow these instructions from Microsoft:
https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device
But, if you were signed in to your device using a local account, then you are basically out of luck.
What I recommend is the following:
1) Contact HP Customer Support, tell them about the lost PC and get a case number
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
2) Contact the local law enforcement authorities about the lost PC -- provide them all the information they need and show them proof of ownership. You will most likely need to this to have then return the lost PC to you if they find it
3) When the lost PC is returned, contact Absolute Software to see about getting Lojack for it. That enables you to report a lost PC and then locate it, once it is then connected to the Internet.
I am a volunteer and I do not work for, nor represent, HP