loud fan

[rachelcohen]

I purchase this laptop yestereday. It was on sale a currys.

set up windows, user account and other software services.  During this time i noticed the fan was very loud but this was expected behavoiur as there were lots of backgroun processes running suchs one drive syncing mcfee security scans etc.

However this morning i noticed the fan is still loud and yet there are not really any cpu intensive processes running.

Even as the computer is idle the fan continues to spin at 2200 rpm and never falls below that.

This means this laptop will be returned as i cannot work on a machine that is as noisy as this.

I have toggled power saving settings.   I have turned off all startup processes to see if this makes a difference.  What i conclude is even when the cpu temp is below 40c the fan continues to spin at 2200 rpm and that is loud and distracting.

What should I do?

[Echo_Lake]

@rachelcohen
Thank you for posting on the HP Support Community.

I would be glad to help you with the issue you are facing today. I understand the difficulty with the problem.

Let's run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629 

Click here to know more about Fan is Noisy

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[rachelcohen]

The technician at the Curry's know how bar said a bios update should fix the issue but this did not stop me from loosing faith in the product so I got a refund and purchased a different computer.

[Echo_Lake]

@rachelcohen
 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

[maggiegil]

I'm having the same problem as the OP with the same model laptop bought from currys, only I wasn't smart enough to return it straight away! Really disappointed in the quality of this HP laptop, the sound on VLC has to be at least at 80% so I can actually hear it above the fan.

I've updated BIOS as suggested but it hasn't done anything for the noise of the fan. What else can be done about this ridiculously loud fan. I've owned this computer for about 30 days now and the fan seems to keep getting louder.

[Echo_Lake]

@maggiegil

Thank you for posting on the HP Support Community.

I understand you are in need of support, As you've performed relevant troubleshooting steps and the issue persist, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.