<p>Embedded controller&nbsp; has identified a problem with platform configuration data and recovery

[Cussie]

Embedded controller  has identified a problem with platform configuration data and recovery policy is manual. Contact your platform administrator to continue with manual recover, or change recovery policy to auto in F10 BIOS setup.

Please, this is the feedback I get trying to boot my laptop.. Kindly assist

[Raj_05]

Hi @Cussie,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your laptop is encountering an issue related to platform configuration data and recovery. Here’s what you can try to resolve this.

Access BIOS Setup (F10):

• Restart your laptop and repeatedly press the F10 key (or the key specific to your laptop model) to enter the BIOS setup.
• Navigate to the section where you can change the recovery policy.

Change Recovery Policy:

• Look for an option related to "Recovery Policy" or similar wording.
• Change the policy from "Manual" to "Auto" if possible. This will allow the system to attempt automatic recovery procedures.

Save Changes and Exit:

• After changing the recovery policy, save the settings and exit the BIOS setup.
• Your laptop should then restart.

Check for Boot:

• Let the laptop boot normally and see if it proceeds past the error message.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Cussie]

Thank you so much wise one...I'll do as you say and get back to you.

[Raj_05]

Hi @Cussie,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support 

[Raj_05]

Hi @Cussie,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support