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Locked

‎11-27-2022 08:43 PM - last edited on ‎11-28-2022 06:13 AM by Retired

HP Recommended
Product: hp stream 11 laptop

 

 

 

on hp stream 11 doing hard reset installing windows setup & step 2 comes up as a missing driver screen is blank but is asking for a driver to be installed

 

20221127_222100[1].jpg

3 REPLIES 3

‎12-01-2022 03:25 AM

HP Recommended

Hi @jrod726,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Are you upgrading to windows 11? Could you elaborate more on the issue?

 

Meanwhile, you may refer to this document here and see if that helps. 

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎12-03-2022 03:30 AM

HP Recommended

Hi @ jrod726,

 

We did not hear from you. If you need further assistance, feel free to reach out to us.

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎12-06-2022 01:43 AM

HP Recommended

Hi @jrod726,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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