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- missing drivers during windows 10 installation with usb
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09-24-2019 02:14 AM - edited 09-24-2019 02:25 AM
I am trying to do a clean install of Windows 10 with usb prepared with media creation tool , and during the install I get a error saying that "A required CD/DVD drive device driver is missing. If you have a drive floppy disk, CD, DVD or USB flash drive, please insert it now.
I inserted the following drivers (i have extracted them and inserted them in a folder) on another usb
- Intel chipset driver and installation utility - sp69585
- Driver Intel Rapid Storage Technology - sp69595
- Realtek card reader driver - sp69610
- HP Wireless Button Driver - sp71829
and I inserted the usb with driver during the installation , but all of them are not the right driver to continue the installation.
i have battery not original inserted in a laptop , can this cause the problem? i use mause during the installation , and the internet connetion by lan cable connected on router , con one of these cause the problem?
09-24-2019 04:10 AM
Hi
https://support.hp.com/us-en/drivers/selfservice/hp-15-r100-notebook-pc-series/7234951/model/7547631
and I put them on the W10 media in a folder called HP_Drvrs
X:\>dir
Volume in drive X is Recovery
Volume Serial Number is CEB2-4012
Directory of X:\
02/04/2019 00:31 128 autorun.inf
02/04/2019 00:57 <DIR> boot
02/04/2019 00:18 409,654 bootmgr
02/04/2019 00:31 1,509,688 bootmgr.efi
02/04/2019 00:57 <DIR> efi
09/08/2018 16:55 <DIR> HP_Drvrs
02/04/2019 00:31 73,904 setup.exe
23/05/2019 11:47 <DIR> sources
02/04/2019 00:57 <DIR> support
Also change/rename the sp71829.exe to WiFiButt.exe
I cannot see where the necessary drivers are, and don't understand the error message, or that you have erred in any way.
09-24-2019 09:33 AM
https://support.hp.com/us-en/drivers/selfservice/hp-15-r100-notebook-pc-series/7234951/model/7547631
which driver i download from this link ?
the message error appear after select language and press install , and says :
missing a necessary driver for your computer. It could be a DVD, USB or hard disk driver. If you have a USB flash drive, a CD or DVD with the driver enter it now.
NOTE: If the installation media is in the DVD drive or USB drive, you can remove it for this step.
And from here I can't go on until it finds the missing driver
i don't understand this guide
X:\>dir
Volume in drive X is Recovery
Volume Serial Number is CEB2-4012
Directory of X:\
02/04/2019 00:31 128 autorun.inf
02/04/2019 00:57 <DIR> boot
02/04/2019 00:18 409,654 bootmgr
02/04/2019 00:31 1,509,688 bootmgr.efi
02/04/2019 00:57 <DIR> efi
09/08/2018 16:55 <DIR> HP_Drvrs
02/04/2019 00:31 73,904 setup.exe
23/05/2019 11:47 <DIR> sources
02/04/2019 00:57 <DIR> support