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HP Recommended
HP 15-r138nl
Microsoft Windows 10 (64-bit)

I am trying to do a clean install of Windows 10 with usb prepared with media creation tool , and during the install I get a error saying that "A required CD/DVD drive device driver is missing. If you have a drive floppy disk, CD, DVD or USB flash drive, please insert it now.

I inserted the following drivers (i have extracted them and inserted them in a folder) on another usb 

- Intel chipset driver and installation utility - sp69585

-  Driver Intel Rapid Storage Technology - sp69595

- Realtek card reader driver - sp69610

- HP Wireless Button Driver - sp71829

 

and I inserted the usb with driver during the installation , but all of them are not the right driver to continue the installation.

i have battery not original inserted in a laptop , can this cause the problem? i use mause during the installation ,  and the  internet connetion  by lan cable connected on router , con one of these  cause the problem? 

3 REPLIES 3
HP Recommended

Hi

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-r100-notebook-pc-series/7234951/model/7547631

 

and I put them on the W10 media in a folder called HP_Drvrs

 

X:\>dir
Volume in drive X is Recovery
Volume Serial Number is CEB2-4012

Directory of X:\

02/04/2019 00:31 128 autorun.inf
02/04/2019 00:57 <DIR> boot
02/04/2019 00:18 409,654 bootmgr
02/04/2019 00:31 1,509,688 bootmgr.efi
02/04/2019 00:57 <DIR> efi
09/08/2018 16:55 <DIR> HP_Drvrs
02/04/2019 00:31 73,904 setup.exe
23/05/2019 11:47 <DIR> sources
02/04/2019 00:57 <DIR> support

 

Also change/rename the sp71829.exe to WiFiButt.exe

 

I cannot see where the necessary drivers are, and don't understand the error message, or that you have erred in any way.

 

 

HP Recommended

https://support.hp.com/us-en/drivers/selfservice/hp-15-r100-notebook-pc-series/7234951/model/7547631

which driver i download from this link ? 

the message error appear  after select language and press install , and says :

 

missing a necessary driver for your computer. It could be a DVD, USB or hard disk driver. If you have a USB flash drive, a CD or DVD with the driver enter it now.

NOTE: If the installation media is in the DVD drive or USB drive, you can remove it for this step.

 And from here I can't go on until it finds the missing driver 

 

i don't understand this guide

 

X:\>dir
Volume in drive X is Recovery
Volume Serial Number is CEB2-4012

Directory of X:\

02/04/2019 00:31 128 autorun.inf
02/04/2019 00:57 <DIR> boot
02/04/2019 00:18 409,654 bootmgr
02/04/2019 00:31 1,509,688 bootmgr.efi
02/04/2019 00:57 <DIR> efi
09/08/2018 16:55 <DIR> HP_Drvrs
02/04/2019 00:31 73,904 setup.exe
23/05/2019 11:47 <DIR> sources
02/04/2019 00:57 <DIR> support

 

HP Recommended

Hi

Best I bale out on this and hope someone else can help.

 

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