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HP Recommended
Microsoft Windows 10 (64-bit)

After reinstalling windows 10 and all updates on a zbook 15 (G1), device manager is reporting the following two issues.

 

PCI Simple Communications Controller

Device PCI\VEN_8086&DEV_8C3A&SUBSYS_2253103C&REV_04\3&b1bfb68&0&B0 requires further installation.

 

Unknown device

Device USB\VID_8087&PID_07DC\6&162f066f&0&6 requires further installation.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

For the first device, you need this driver:

 

Driver - HP ZBook 15 Mobile Workstation | HP® Customer Support

 

For the second device...neither HP nor Intel have the Bluetooth driver you need anymore.

 

Fortunately, I have the same model Wi-Fi card as you and I had saved the drivers a while ago before Intel removed them from their support site.

 

I have shared the link to my Skydriver folder below, which has the last version of the Wifi and Bluetooth drivers you need for the wifi adapter.

 

SkyDrive 

 

Download and unzip the file labeled Intel 7260AC WiFi & Bluetooth Drivers.zip and the driver you need for the unknown device is the Bluetooth driver.

 

You can install the Wi-Fi driver too if you want, because it is probably newer than the one W10 installed.

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

For the first device, you need this driver:

 

Driver - HP ZBook 15 Mobile Workstation | HP® Customer Support

 

For the second device...neither HP nor Intel have the Bluetooth driver you need anymore.

 

Fortunately, I have the same model Wi-Fi card as you and I had saved the drivers a while ago before Intel removed them from their support site.

 

I have shared the link to my Skydriver folder below, which has the last version of the Wifi and Bluetooth drivers you need for the wifi adapter.

 

SkyDrive 

 

Download and unzip the file labeled Intel 7260AC WiFi & Bluetooth Drivers.zip and the driver you need for the unknown device is the Bluetooth driver.

 

You can install the Wi-Fi driver too if you want, because it is probably newer than the one W10 installed.

 

HP Recommended

I installed the bluetooth in the zip file and it worked fine.   Didn't have an issue with wifi so I left that alone.  And the other link solved the other missing driver issue.   What's interesting is that I had another zbook of the same generation (just a slightly slower CPU) and it didn't have any missing drivers...    Perhaps it picked them up from windows 7 days...

HP Recommended

Yes, that's very possible the drivers carried over after upgrading from W7 to W10. 

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