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- HP Community
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- Notebook Operating System and Recovery
- mistakenly deleted HP disk for preinstall application and wi...

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10-02-2024 05:01 PM - edited 10-02-2024 05:02 PM
i recently installed windows 10 2015 but it didnt let me install and automatically deleted “Recovery” “HP_tools” and other disk i dont remember names, and now my touchpad wont work, my AMD CPU wont install the drivers, and i wont be able to recover my original windows 7 professional HP image. is there any workaround into recovering these disk
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10-02-2024 07:32 PM
you might try these drivers first to see if you can get 10 to work
https://support.hp.com/us-en/drivers/hp-2000-notebook-pc-series/model/5171088
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10-02-2024 07:32 PM
you might try these drivers first to see if you can get 10 to work
https://support.hp.com/us-en/drivers/hp-2000-notebook-pc-series/model/5171088
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
10-02-2024 07:48 PM - edited 10-02-2024 07:49 PM
Download the drivers and see which can be installed.
Alternately try ubuntu desktop.
https://ubuntu.com/download/desktop
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
10-02-2024 08:11 PM - edited 10-02-2024 08:12 PM
Use library PC. Some downloads may require admin rights so check with librarian.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
10-03-2024 08:32 PM - edited 10-03-2024 08:35 PM
i used a usb 3.0 to install the drivers from my main laptop and now my laptop i was trying to fix works the touchpad works but the wifi adapter wont install for no reason. thanks for the help
although for some reason when i try to scroll on the touchpad it just locks the mouse instead of scrolling