mouse and touchpad cannot work

[h--p111]

mouse and touchpad cannot work

[Jeet_singh]

@h--p111,

Thank you for posting your query on HP Support Community,

Did you reinstall the touchpad or display drivers from the device manager?

Was the update attempted from the HP website or the HP Support assistance?

Did you check if an alternate or external mouse works without these issues?

If you haven't, I recommend you try the below steps:

Attempt using an alternate/external mouse. 

(If that works when the touchpad is disabled on Synaptics software, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

Check the Mouse options under control panel:

Start → Control Panel → Mouse → Buttons tab.
Check the box labeled "Use MS Office compatible scroll only."
Also, check the box below labeled "Scroll in active window only."

 
Attempt using an alternate/external mouse.

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

• 1.   Click on Start and type ‘Device Manager’.
• 2.   Click Device Manager.
• 3.   Click + sign next to Mouse.
• 4.   Right-click on mouse entry and choose "uninstall".
• 5.   Restart your computer.

Next thing, I would suggest here is to update the Bios, Chipset and touchpad drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Please let me know if this resolves the issue, or if you require further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!