mouse cursor visibility problem

[Francesco06]

hello everyone, when I start the pc I don't see the mouse cursor, but if I restart it immediately after it appears, can you help me solve this problem?

[Riddle_Decipher]

@Francesco06 Here's something that should help your cause:

Solution 1. Use Windows Function Keys to Get the Disappearing Cursor Back in Windows 10
The installation of Windows 10 may disable the function of your mouse cursor, causing the mouse pointer missing on Windows 10. If that’s the case, it could be possibly resolved by pressing the Windows function keys on your keyboard.

Depending on your keyboard and mouse model, the Windows keys you should hit are varying from one to another. Thus you may try the following combinations to make your disappearing cursor back to visible in Windows 10: Fn + F3/ Fn + F5/ Fn + F9/ Fn + F11.

If using the Fn keys to retrieve the missing cursor doesn’t work for bringing the mouse cursor back, there could be some errors with your mouse driver in Windows 10. Since upgrading Windows OS sometimes leads to driver or software compatibility issue.To fit Windows 10 with the compatible mouse drivers, you might as well roll back your mouse driver or update it.

Solution 2. Update the Mouse Driver to Fix the Missing Cursor in Windows 10
Since there's no mouse pointer and the mouse is not working, you can only process updating mouse driver with the keyboard:

1. Press Windows + R keys altogether to bring out the Run box.

2. Type devmgmt.msc and then hit Enter to open Device Manager.

mouse-cursor-disappearing-on-windows-10.png

3. Press Tab to switch to devices list.

4. Use arrow keys to scroll down to Mice and other pointing devices and use the right arrow key to expand it.

no-mouse-cursor-in-windows-10.png

5. Use the down arrow key to select your mouse device.

6. Press Shift + F10 open the context menu.

mouse-pointer-disappeared.png

7. Choose Update driver with arrow keys and hit Enter.

8. Follow the on-screen installation instructions to finish the updates and then check whether the lost cursor or mouse not working issue persists on your Windows 10 laptop or desktop PC.

Solution 3. Roll Back the Mouse Driver to Fix Mouse Cursor Disappears in Windows 10 Issue
If you update the mouse driver and the mouse pointer just keeps disappearing on Windows 10, the latest mouse driver version may be incompatible with Windows 10. You should try to roll back your mouse driver to find the lost window 10 mouse cursor or fix cursor disappearing after Creators Update glitch. Below is how:

1. Repeat steps 1-4 as the solution 2.

2. Press Enter.

3. Press Tab a couple of times, until the square is on General.

4. Press right arrow key to go to Driver.

5. Press Tab a couple of times until Roll back driver is selected, and then hit Enter.

6. Follow further on-screen instructions to finish the installation.

7. Reboot your computer and your mouse cursor should be back to normal.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[Francesco06]

thanks for your reply, but my problem is not solved. I still don't see my mouse cursor the first time I turn on my pc, while when I reboot the pc, the cursor reappears and works properly.

Looking on internet we found a similar case in which the problem was solved with a BIOS update, what do you think about that?
please help me, thank you!

[Riddle_Decipher]

@Francesco06 Bios update is a good options: click here for details on how to get that done, if that doesn't help, check if you can boot into safe mode and if that works fine: click here for details on how to access the safe mode.

Let me know how that goes,

Good luck!