mouse slow

[kido9568]

hello there , whats up ? when i setup new windows in my laptop and i setup all driver so when i click right from my mouse its very slow to open the icons its like make refresh so what the problem of that ... 

[The_Fossette · Accepted solution]

Hi @kido9568,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that there is a lag when you use the mouse.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Do you feel the lag when you use any other application?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you uninstall the touchpad drivers from device manager and restart the computer and check.

Here is how it is done.

1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Good day! Take care 🙂

Cheers!

[kido9568]

thanks for your support , but i follow what you told me and i uninstall and still same lag ... this lag mouse happen to me from 10 days when i make a new windows ... but there something else when i uninstall the intel graphics the mouse is fast thanks .....

[MKazi]

@kido9568

Hi,

as @The_Fossette is out of the office today, I'm replying to you. 

You've been fabulous to work with considering your superb technical skills, remarkable patience and great attitude. Kudos to you for that.

For better clarity and to assist you better I would require more information regarding this:

• Please let me know the exact computer model no. This link will help you to find the model no: http://hp.care/2bygf7l
• Does the mouse work fine when connected to another computer?

Let me know. Cheers! 🙂

[kido9568]

hello there , thanks for reply yes its work fine and no lag 

[The_Fossette]

Hi @kido9568,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!

[kido9568]

hello there ,but i mean the mouse is fine when i use in another computer or laptop ... but still my laptop same problem lag and thanks for answer :))) 

[The_Fossette]

Hi @kido9568,

Please let me know the exact computer model no. This link will help you to find the model no: http://hp.care/2bygf7l

Look forward to hearing from you

[kido9568]

hello there , thanks for reply this my model OMEN by HP 15-ax200 Laptop PC

[The_Fossette]

Hi @kido9568,

Thank you for the information.

I recommend you uninstall the touchpad driver from device manager and then download and install the driver from the below link.

http://hp.care/2kaQCNL

Here is how it is done.

Uninstall:

1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes.