my HP 255 G5 does not boot to desktop,

[frankcharmeen]

My HP G5 255 does not boot to desktop , when I power it, it shows a boot menu with two options
1. FreeDos
2.HP Documents
What should I do , I just bought it and it's the first time I'm switching it on

[visruth]

Has it come pre installed with an operating system?

See the specs on the outer cover in which it came.

[frankcharmeen]

I don't know if it did , but it is

[visruth]

If it has come within Free Dos, that means no Windows operating system is pre installed.

So what you can do now is to buy windows licence and installation media to install it on your machine.

What is the exact product number?
http://support.hp.com/in-en/document/c00033108

[frankcharmeen]

W4M80EA#ABZ

[frankcharmeen]

That's the product number

[visruth]

As you can see here:
http://www8.hp.com/il/en/products/laptops/product-detail.html?oid=11860872#!tab=specs

Your laptop didn't come with any Windows operating system.

[frankcharmeen]

So I have to buy the windows ? Can't I just download it .....I didn't even check gushhh

[visruth · Accepted solution]

You can download Windows installation ISO and create a bootable USB using Microsoft windows media creation tool. But you need Windows licence to activate it after installation. You can buy activation licence directly from Microsoft.

https://www.microsoftstore.com/store/msusa/en_US/pdp/Windows-10-Home/productID.319937100

Clean install: https://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

Additional Drivers from here:
http://support.hp.com/in-en/drivers/selfservice/hp-255-g5-notebook-pc/10193058