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‎03-27-2020 05:54 PM

HP Recommended
Product: Pavillion dv7
Operating System: Microsoft Windows 8.1 (64-bit)

Please help to find out a driver sp-39123 (ACPI\HPQ0004\3&2411E6FE&0)
!  I'm searching around but can not find it.

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2020 06:01 PM

HP Recommended

Hi:

 

If you are running W8.1, then you want this driver for that device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

View solution in original post

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3 REPLIES 3

‎03-27-2020 06:01 PM

HP Recommended

Hi:

 

If you are running W8.1, then you want this driver for that device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

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‎03-27-2020 07:49 PM

HP Recommended

Thanks a lot and appreciated your help!  The problem is solved.

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‎03-27-2020 07:50 PM

HP Recommended

You're very welcome.

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