my HP laptop powered by HP wolf security keeps glitching

[dadiva123]

Hi, I got my  HP laptop powered by HP wolf security about two months ago and it  keeps glitching, freezing  and when I try to open a file it says that it failed to load and wont open but, the problem is that i dropped it twice  and it has a bump and an opening at the bottom of my key board, what should I do and what is the problem with it???.😭

[VikramTheGreat]

Hi @dadiva123,

Welcome to the HP Support Community.

I understand that your HP laptop is freezing and glitching, and you're also having difficulty opening files.

You mentioned that the laptop has been dropped twice and now has a bump and an opening near the bottom of the keyboard. Since there is visible physical damage, I recommend having the notebook inspected before continuing with software troubleshooting.

Accidental damage caused by dropping a computer is considered Customer Induced Damage (CID) and is generally not covered under the standard HP warranty. If the notebook does not have applicable Accidental Damage Protection, the repair may be provided as a chargeable service.

Please take the notebook to an HP Authorized Service Center so the technician can inspect the physical damage and determine the appropriate repair.

You can locate an HP Authorized Service Center here: HP® Service Center Locator - Africa | HP® Support

Please call the service center before visiting.

Once the hardware condition has been checked, any remaining Windows or HP Wolf Security issues can be addressed separately if required.

Take care and have a good day.