my HP office jet 4650 won't turn on. I was printing something, got error code then screen went blan

[Tommillert]

My HP office jet went to a strange error message - all in CAPS- as I was getting ready to print next doc. I tried to go to back button then home then shut it down.  Now it won't restart at all - even after unplugging everything and waiting 20 seances or so. Am I dead in the water and just need a new printer?

[Raj_05]

Hi @Tommillert,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It's unfortunate to hear about the issues you're experiencing with your HP OfficeJet 4650. Before considering a new printer, there are a few troubleshooting steps you can try to resolve the problem.

Check for any visible issues:

• Ensure that there is no paper jam or any other visible obstructions inside the printer.
• Make sure that all ink cartridges are properly seated and have enough ink.

Power Cycle:

• Turn off the printer, unplug the power cord from the back of the printer, and also from the power outlet.
• Wait for about 1-2 minutes.
• Plug the power cord back into the printer and then into the power outlet.
• Turn on the printer.

Reset the printer:

• While the printer is turned on, disconnect the power cord from the back of the printer.
• Wait for about 30 seconds.
• Reconnect the power cord and turn on the printer.

Factory Reset:

• Be cautious with this step as it will reset all settings to their factory defaults.
• Check your printer's manual for instructions on how to perform a factory reset.

Update Firmware/Software:

• Check the HP website for any firmware or software updates for your printer model and install them.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support