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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- my OMEN Laptop ssd only 27gb available and I can't boot wind...

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06-02-2023 07:03 AM
My windows recently installed an update and since then it kept giving me blue screen of death with inaccessible boot device stop code.
I tried everything to uninstall the recent updates and to do automatic repair, using cmd, or even logging into windows and trying to uninstall it manually before the bsod shows up but nothing worked.
When I finally used a bootable USB to repair Windows it wouldn't even boot windows or reach the omen logo and the bios shows there's only 27gb of space on the ssd of 512gb.
It was working fine and suddenly it wasn't.
Is this a major issue ? can I repair my ssd or does it need replacement?
I am also concerned that it might be an overheating problem that caused the ssd to fail or something.
Can a windows update cause all those issues?
thank you in advance.
06-05-2023 06:59 AM
Welcome to the HP support community.
I understand that you are getting no boot issues on your notebook, I am glad to assist you,
Let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue.
- Turn off the computer.
- Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
- Unplug the AC adapter from the computer.
- Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
- Press the Power button to turn on the computer.
- If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
Second, you can check if there is Bios update available for your PC, here is the link to download.
Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
- Click Extensive Test.
- Click Run once, or Loop until error.
While the test is running, the time remaining and test results for each component are shown on the screen. The test can take 2 or more hours to complete.
NOTE:
If the diagnostics are not available when using the F2 menu, run the HP PC Hardware Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing from an external USB device.
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee