my battery is not charging above 88%

[Siotepoh]

my computer battery does not above charge above 88 %

[Dragon-Fur]

@Siotepoh

There are a BUNCH of models in this Series.  A quick search result: 183 models for "HP Stream - 14-ax0"

I checked four of them - one was introduced in mid-2016, the others in mid-2017.

The battery in your computer might be doing the best it can - batteries age over time and the "top" charge (the most charge the battery can hold) will diminish.  That means a new battery can charge to 100% - and older battery may only charge to 92% -- or 88%.

What to do?

First off, when you have no need of using the battery, leave the computer plugged in (to the AC adapter).  Leaving the computer attached to the AC adapter reduces the number of times the battery must "cycle" (charge).  Fewer numbers of charge cycles might extend your battery life.

More...

Information / Tests

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

Battery having trouble?

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

And / Or

Testing and Calibrating the Battery (Windows 10)

Document includes information and link for using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

Tips for extending / improving battery service

Microsoft - Battery saving tips

and...

Recalls and Advisories

The battery might be on a Recall List:

• HP Replacement programs and product recalls
  • Calls: HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

• Advisory c05864001: HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacemen...

• Calls: HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program (includes Battery Check download)

Purchase Options

1. If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer. 
2. If / When you know the battery type / part number, check for the battery at the Parts Store

1. If the part is not available from HP, use your search engine to search for the part in your region.

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

• Open Support Home
• Enter your computer’s full model name
• When the website opens, select category Product Information
• Look for the Specifications for your computer
• The Product number may be listed in the Specifications document

Find your computer Serial Number

See: HP PCs, Printers - Finding the Serial Number

Find your part number

The part number you seek may be in the Maintenance and Service Guide

• Open Support Home
• Enter your computer's full model name
• When the website opens, select category User Guides
• Look for the Maintenance and Service guide for your computer
• The part numbers are listed in the component section (wording varies)

Check for parts at the PartSurfer Website

Open PartSurfer

• Select your Country
• Enter your device Product Number, Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as available for purchase might be available from:  HP Parts Store

OR

Use your search engine to find the part number at your favorite online store.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[Siotepoh]

Thanks for the reply, but my computer is just 11 months old . I bought it in January of 2018.

[Dragon-Fur]

@Siotepoh

"Just eleven months" is enough time for the battery to show "age".  

You may want to contact HP Technical Support, open an online case, ask the question, and see what the technician has to say.

In particular, if you feel the battery is "failing", run the UEFI battery component test and have the results ready.   If the battery has indeed failed the UEFI test, HP will want to have that information.

Batteries typically last about as long as the warranty, maybe a bit longer.  

HP Technical Support - HP Contact Information

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Reminders:

• Use the serial number of the device to submit the case (do not post that information here).
• In those areas where Chat is an option, Chat service hours are likely restricted.
• Chat is not available in every region.

In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• USA / Canada: HPposts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

1. Submit information / case online: HP Customer Support
2. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Contact HP Tech Support on your Browser

Open Browser to HP Technical Support

Select Contact Support or Business Support

• Log in or continue as a Guest,
• Follow the prompts.

Option:  HP Agent Response on the Community Site

You can choose to wait for an HP Agent to respond to your request on the community.

The following applies to HP agent response on our community:

• An HP agent will always post back here before contacting you privately.
• Agents are identified by the "HP" icon  next to the Profile ID avatar.
• HP Moderators are identified by the "Mod" icon  next to the Profile ID avatar

• HP agent response times vary widely – this community is not HP Technical Support
• HP agent response on the community is NOT guaranteed
• Be aware of scams and thieves that crawl out from under the rocks – READ the warnings

Option - HP Support is on Facebook!

HP on Facebook

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.