my chromebook will not turn on and it is plugged in and I tried doing a hard reset and nothing works

[A-va]

it won’t turn on and I tried plugging it in and it doesn’t work after hard reset

[TEJ1602]

@A-va, Welcome to HP Support Community!

If you have already performed the steps from the document HP Chromebook PCs - Chromebook Does Not Power On or Charge Battery and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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