my envoy computer continues to retsrat even when shut down

[Jss15217564]

My Envoy computer restarts after I have shut it down. It will also restart when I close the screen

[Raj_05]

Hi @Jss15217564,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Envy computer might be experiencing some issues with its power settings or possibly even hardware-related problems. Here are a few troubleshooting steps you could try.

• Update Drivers and Operating System: Make sure all your device drivers and your operating system are up to date. Sometimes, outdated drivers can cause unexpected behavior.
• Check Power Settings: Go to your computer's power settings and ensure that everything is configured correctly. You can access these settings by searching for "Power Options" in the Start menu.
• Disable Fast Startup: Fast Startup is a feature in Windows that can sometimes cause issues with shutdown and startup processes. You can disable it by going to Control Panel > Power Options > Choose what the power buttons do, and then unchecking "Turn on fast startup (recommended)".
• Check for Malware: Run a full scan with your antivirus software to check for any malware that might be causing the issue.
• Check for Hardware Issues: If none of the above steps work, there might be a hardware problem causing your computer to restart. It could be related to the power supply, motherboard, or another component.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support