my hp 450 wont past the sign in page

[malitto]

When i reach the sign in page . If I click sign in option it does not respond. Even the shutdown or restart option does not respond.

[IT_WinSec · Accepted solution]

Hello @malitto

Thank you for posting in the HP Support forum.

Did you perform some change recently ,something new these days, last hours before the issue started ?

Try using System Restore to revert back your system to a known good state to revert back unwanted changes

System Restore is a way to undo system changes by using restore points to return your system files and settings to an earlier point in time without affecting personal files of users. System Restore uses a feature called system protection that regularly creates and saves information about your PC's drivers, programs, registry, system files, and settings as restore points.

If you are having recent problems with Windows 10, then you could do a System Restore to restore Windows back to an earlier point in time, called a restore point. 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose/press  F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Hope this helps. Let me know how it goes.

[malitto]

Dont know how to thank you man . It superbly worked.Thank you again

[IT_WinSec]

You are most welcome ! 🙂

In order to avoid the situations, pay attention to any changes performed within the computer such as software/driver updates and new installations...