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Locked

‎05-24-2019 03:14 PM

HP Recommended
Product: hp envy
Operating System: Microsoft Windows 10 (64-bit)

my hp envy is locked with facial recognition last access was 8 months ago before my accident just got the laptop out of storage problem is i dont look anything like did back then is there anyway to access it without loosing everything it has all my finances for last 3 yrs on it very important info i need to keep please help

1 REPLY 1

‎05-24-2019 03:19 PM

HP Recommended

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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