my hp laptop is stuck on the preparing automatic repair page for ever.

[sourpatchsweeti]

• my hp laptop has been stuck on the “automatic repair page” and it’s been loading but nothing has happened yet , i tried taking the battery out and it did nothing i can’t even restart it because it won’t take me to a main page 

[Max3Aj]

Hello @sourpatchsweeti, and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP laptop is stuck on the “Preparing Automatic Repair” screen and won’t proceed or restart properly. Let’s walk through a few steps to help resolve this issue.

Perform a Hard Reset

Since you've already tried removing the battery, let's ensure a full hard reset is done properly:

• Power off the laptop completely.
• Disconnect all external devices (USB drives, printers, etc.).
• If the battery is removable, take it out.
• Press and hold the Power button for 15 seconds.
• Reconnect the battery and power adapter, then try turning it on.

Boot into Recovery Mode

If the hard reset doesn’t help, try accessing Windows Recovery:

• Power off the laptop.
• Turn it on and immediately press the Esc key repeatedly (once per second) until the Startup Menu appears.
• Press F11 to open System Recovery.

If F11 works, you can try:

• System Restore (to revert to a previous working state)
• Startup Repair
• Reset this PC (choose “Keep my files” if you want to preserve data)

Use HP Hardware Diagnostics (UEFI)

Let’s check if there’s a hardware issue:

• Turn off the laptop.
• Turn it on and press Esc repeatedly, then press F2 for HP PC Hardware Diagnostics.
• Run the System Tests (especially the Hard Drive and Memory tests).

Boot from Windows Installation Media

If recovery options don’t work:

• Create a Windows 10/11 installation USB using the Microsoft Media Creation Tool.
• Boot from the USB (press Esc > F9 for Boot Menu).
• Choose Repair your computer > Troubleshoot > Startup Repair or System Restore.

Reset BIOS Defaults

Sometimes BIOS settings can interfere:

• Turn on the laptop and press Esc, then F10 to enter BIOS.
• Press F9 to load defaults, then F10 to save and exit.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support