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‎04-12-2021 06:30 PM

HP Recommended
Product: HP LAPTOP 15 DB0XXX
Operating System: Microsoft Windows 10 (32-bit)

my hp laptop won't show login screen. 

1 person had the same question
3 REPLIES 3

‎04-12-2021 06:56 PM

HP Recommended

@flaviosalviano 

 

Please describe what is happening and what you see when you boot it.  Telling us it does not show the screen is not enough information.



I am a volunteer and I do not work for, nor represent, HP
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‎04-13-2021 06:02 AM

HP Recommended

I turned on my computer. everything looks fine.
The first screen appears.... used to be a random nice image about something. then I press start to put my password to get in the system, after that ...the screen gets blurry and the option to put the password doesn't appear.  The only options I have is in the right-down part of the screen. like, network sign, and shut-off sign..
after some time in the blurry thing, the nice image gets back.
I tried to turn on the laptop in safe mode, did a quick test, everything thing passed.
Then I start it pressing f11- but when gets to reinstall the windows, recovery.. etc. my password dont work. Idk WHY.


 

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‎05-22-2021 06:16 PM

HP Recommended

Anyhelp?

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