my keyboard is not functioning

[patriek1]

my keyboard is not functioning

[Kuroi_Kenshi]

Hi @patriek1,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP OmniBook 5 Flip 14" laptop keyboard is not functioning. Let’s go through a few steps to identify and fix the issue.

Check for External Factors
○ Ensure nothing is blocking the keyboard (like dust, debris, or a stuck key).
○ If you’re using an external keyboard or mouse, disconnect them to see if the built-in keyboard responds.

Restart Your Laptop
○ A simple restart can often reset the keyboard driver.
○ Hold the power button for 10–15 seconds to force shutdown, then power it back on.

Check Function Lock or Hotkeys
○ Some HP laptops have a “Function Lock (Fn Lock)” key that may disable certain keys.
○ Try pressing Fn + Esc or check if any keyboard shortcut is accidentally enabled.

Device Manager Check
○ Press Windows + X → Device Manager.
○ Expand Keyboards and check if your keyboard is listed.
○ If there’s a yellow warning icon, right-click and select Update driver → Search automatically.

Run Windows Troubleshooter
○ Go to Settings → Update & Security → Troubleshoot → Additional troubleshooters.
○ Select Keyboard → Run the troubleshooter.

Update BIOS & Drivers
○ Visit HP Support and enter your product number.
○ Download and install the latest BIOS, chipset, and keyboard drivers.
○ Restart after updates are installed.

Perform a Hard Reset
○ Turn off the laptop.
○ Disconnect power adapter and any external devices.
○ Press and hold the power button for 15 seconds to drain residual power.
○ Reconnect only the power adapter and turn the laptop on again.

Test in HP Hardware Diagnostics (UEFI)
○ Turn off the laptop.
○ Press Esc repeatedly as you turn it on, then press F2 for Diagnostics.
○ Run the Component Test → Keyboard Test to check hardware functionality.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[patriek1]

Thanks Kuroi,

I checked everything you mentioned. However, the built-in keyboard is sometimes functioning and sometimes not functioning. And when it functions, it can stop after 2 minutes or 10 minutes, completely at random.

So, I'm still wondering what the cause of the problem is and how it can be solved.

My external USB-keyboard is functioning without problems

Patriek

[Kuroi_Kenshi]

Hi @patriek1,

Thank you for the quick update and for testing all the steps so thoroughly. From what you’ve described—where the built-in keyboard works intermittently and then stops—it points more toward a hardware or connection issue with the built-in keyboard rather than a software or driver problem, especially since your external USB keyboard works without issues.

Here are a few additional checks and next steps we can try:

1. Safe Mode Test

Restart your laptop and boot into Safe Mode (press Shift + Restart → Troubleshoot → Advanced Options → Startup Settings → Restart → Press F4).

Use the built-in keyboard in Safe Mode for a while.
If the issue persists even in Safe Mode, it’s likely a hardware fault.

2. Check for Loose Keyboard Connection

Over time, the ribbon cable that connects the keyboard to the motherboard can become slightly loose. This causes intermittent behavior.

Unfortunately, reseating the keyboard connector usually requires opening the laptop, which I recommend having done by an authorized HP service technician.

3. BIOS-Level Test

Restart your laptop and enter BIOS by pressing Esc → F10.

Try typing in any available text fields (e.g., BIOS password entry).
If the keyboard fails inside the BIOS, it confirms a hardware issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[patriek1]

Hello Kuroi

thanks for your additional advice.

I tried the safe mode test, but the system asks then for a 'bit locker' what i don't have and this solution looks also quite complicated for a simple laptop user as I am.

Also your other options are too complicated for me.

This laptop is only 2 months old and I paid almost €1000 for it; so, I am a bit disappointed to encounter these problems already now.

[Kuroi_Kenshi]

Hi @patriek1,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[patriek1]

Hello,

As requested by you, we continued the conversation on the private channel.

However, you didn,t answer to my mails.

The  problem of non-functioning keyboard persists.

This is not what I expect form a new laptop and not what I expect form customer service and guarantee package.

Can you please have a look again.

Thanks

[Kuroi_Kenshi]

Hi,

Due to a technical glitch, we did not receive your mail.

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[patriek1]

Dear Kuroi,

below the mail I send you on 25 sept 2025:

thanks for your email and your advice to contact an authorized HP service center. However, the nearest HP center is 17 kilometers away and their website Reparatie aanmelden - 2repair-it states they only repair business models and not models for general consumers. (see added printscreen).

Furthermore I checked my HP warranty and care pack, and it states HP would deliver ONSITE care (see added print screen). Also I see that I have the right to HP support for initial  setup until November 02 2025.

In summary, the problems I emcounter with the built-in keyboard should in my opinion be solved by HP for free and onsite; especially since these problems started within less than 2 months after purchase. Other solution could be that HP send me a complete new device.

I like to hear from you.

sincerely

Patriek Mistiaen

[Kuroi_Kenshi]

Hi @patriek1,

Thank you for the response.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,