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‎03-07-2024 04:35 AM

HP Recommended
Product: HP 15-r005na Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 8.1 (64-bit)

does not have factory system files or history 2013 hp recovery

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2024 05:14 AM

HP Recommended
@irayy wrote:

does not have factory system files or history 2013 hp recovery

System files such as drivers and BIOS updates can be found here

https://support.hp.com/us-en/drivers/hp-15-r000-notebook-pc-series/model/7200304?sku=J1R16EA

 

You can obtain windows 8 here

https://www.microsoft.com/en-us/software-download/windows8ISO

 

There are even recent BIOS updates to support windows 10

https://support.hp.com/us-en/drivers/swdetails/hp-15-r000-notebook-pc-series/model/7200304/swItemId/...

 

Is there a problem with you laptop?  Can you run diagnostics?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎03-07-2024 05:14 AM

HP Recommended
@irayy wrote:

does not have factory system files or history 2013 hp recovery

System files such as drivers and BIOS updates can be found here

https://support.hp.com/us-en/drivers/hp-15-r000-notebook-pc-series/model/7200304?sku=J1R16EA

 

You can obtain windows 8 here

https://www.microsoft.com/en-us/software-download/windows8ISO

 

There are even recent BIOS updates to support windows 10

https://support.hp.com/us-en/drivers/swdetails/hp-15-r000-notebook-pc-series/model/7200304/swItemId/...

 

Is there a problem with you laptop?  Can you run diagnostics?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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