• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-20-2017 09:17 AM

HP Recommended
Product: pavilion 15-aw001nq
Operating System: Microsoft Windows 10 (64-bit)

when my laptop is playing a DVD after a few mins my laptop freeze and all the system stopScreenshot (2).png

1 REPLY 1

‎07-21-2017 02:44 PM

HP Recommended

@sina_ostp

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP Pavilion 15-aw001nq laptop and it freezes while playing a DVD. Not worry, I'll do my best to help you. 

 

To provide an accurate resolution, I need a few more details: 

  • Does this happen with other movie DVDs?
  • Are you sure if the entire laptop freezes or only the application through which the DVD plays stops?
  • Is the DVD drive able to read other (non-movie) DVDs properly?

Meanwhile, if this issue started recently then I suggest you to perform a Microsoft System Restore to roll back the laptop to an earlier date when everything working fine. This will not delete your data. You may perform the steps mentioned under "Restore your computer when Windows starts normally".

 

Post a successful Microsoft System Restore, if the issue persists then I suggest you to perform the following steps from this HP article:

  • The movie skips, temporarily freezes, or the playback is not smooth.
  • Testing the drive to see if it can read files on the DVD or Blu-ray movie disc.

I sincerely hope this fixes the issue. Let me know how it goes. Good luck! 🙂

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.