my laptop is stuck at 9% and turns off immeadeatly after i take out the charger

[thehmz]

so i bought this laptop about a year ago and it was working pretty good and it was a second hand.  i used it for my school work and sometimes played games on it aswell and the battery life was also pretty good. but today when i tried to turn it on it wouldnt so i tried it with the charger and it turned it but the charging led was not on. i used it for about an hour with the charger but it was still stuck on 9%. then when i took off the charger the laptop immedeatly turned off, however it was perfectly fine yesterday it just randomly did this today. so i was wondering if  there is a way to fix without changing the battery?

[zoey7886]

@thehmz, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Battery Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check the Battery Health: Use HP's built-in tools to check the battery's health. You can do this by:

• Typing "HP Support Assistant" in the Windows search bar and opening the app.
• In the app, find the "Battery" section to see its health status.

Perform a Battery Calibration: Sometimes the battery's charge level might not be accurate. You can calibrate the battery by:

• Charging the battery to 100%.
• Let the laptop use the battery until it completely drains and shuts down.
• Recharge it to 100% again.

Check the Charger: Ensure the charger is working correctly:

• Try using a different compatible HP charger if available, to see if the issue persists.
• Check if the charging port is free of dust and debris.

Inspect the Battery Connections: Over time, connections might loosen:

• Remove and reseat the battery (if your model allows for removal).

Update Drivers and BIOS: Outdated drivers can cause charging issues:

• Visit HP's official website and ensure all system drivers and BIOS are updated.
• Use the HP Support Assistant for a simple update check.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[thehmz]

well i tried a diagnostic test for the battery and it showed that charging state was not available and i check for any updates but it's all updated. and i dont thick that recalibration would work because it doesnt charge or lose battery because as soon as i take out the charger it turns of instantly

[zoey7886]

@thehmz, Before we conclude it’s definitely the battery, here are a few extra things they can try (sometimes it’s a small fix hiding in plain sight):

Hard Reset: Shut down the laptop, unplug the charger, and if the battery is removable, take it out. Hold the power button for ~15–20 seconds to discharge any residual power, then reconnect and try again.

Battery Driver Reset: In Device Manager, expand Batteries, right-click Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery, and uninstall both. Restart the laptop, and Windows will reinstall them automatically.

Check with HP Hardware Diagnostics (UEFI): Restart and tap Esc → F2 → run the battery test there. This sometimes gives a clearer reading than HP Support Assistant.

Different Power Outlet / Adapter Check: Just to rule out a weak power supply, try a different wall socket or another compatible HP adapter if possible.

BIOS Battery Reset (if available): Some HP models have a “Battery Reset” option in BIOS → Advanced tab. That forces the system to re-detect the battery.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,