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- my laptop is working slow and get hanged

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09-04-2019 02:04 AM
hi my product name is HP Laptop 15-da0xxx
product number- 5AY34PA#ACJ
i tried to download some games but after that my laptop started hanging and it is working so slowly
09-04-2019 09:03 AM
On a laptop more than 3 years old, what you are describing is most often the result of a failing hard drive.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
3) press the Function key for testing the hard drive (usually F2) and let it run.
Please report back the test results.
I am a volunteer and I do not work for, nor represent, HP