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HP Recommended
HP Laptop PC 15s-fq2000 (2D118AV)

My laptop keeps shutting down with the message "Something went wrong we have to restart your computer."

2 REPLIES 2
HP Recommended

This is typically what happens when a Windows Update fails and Windows, as usual, is unable to recover from that. 

 

Is the laptop in a loop where it keeps displaying this message? Or are you only getting a blank screen?



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thanks for the help.  The darned thing has decided to mend it's ways and is now operating smoothly.

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