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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- my laptop not working without battery and i want fix it

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01-27-2020 03:30 AM
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html
01-28-2020 02:49 AM
Hi
No not really.
Since there is no diagnostic test to tell if the Battery has failed, then I cannot suggest a replacement for it.
Battery
Description Spare part number
4-cell, 41 WHr 2.8AH Li-ion battery 756743-001
4-cell, 48 WHr 2.3AH Li-ion battery 756745-001
Page 38 0f the manual http://h10032.www1.hp.com/ctg/Manual/c04510889
Because it could be the charger or the battery board, Page 59 of the manual.
OR something else.