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‎05-28-2017 02:56 PM

HP Recommended
Thank you CherylIG. However when I hit F11 it does try to starts windows but then an HP Recovery Manager interrups and brings me a HP Recovery Mnager pop up window, but with the offer of restoring my hard drive back to its original factory state. Is this means that I have lost my data?
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‎05-28-2017 03:02 PM - edited ‎05-28-2017 04:05 PM

HP Recommended

 

Do not do the System Recovery unless you have an external source to backup files-USB hard drive or large capacity flash drive.

From reading your first post-you evidently are not getting the error in the title of this thread- "to visit www.hp.com/go/techcenter/startup".

It appears you have been infected with malware which has locked you out-or you have enabled HP drive Encryption?. You really should have started a new Post with details of your problem rather than jumping into a 2 yr old thread with completely different issues than you are having.

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Disable-HP-drive-encryption-on-...

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‎05-30-2017 05:45 AM

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I should explain myself what I have done. By mistake I unaware encrypted the HD. I have the password which I put in on the first page the computer pops up when I turn it on. But when I hit the Enter key it takes me to a blank (black) page. I have tried with the ESC key when I reboot the computer, and this time it takes me to several F1-F11 options. I tried F11 (HP Recovery) which starts like it is going to start windows but then it takes again to a total blue hp page. Please advice what I should do. Any phone I can call. Iam in a business trip in Italy and needs urgently to resilve this problem.
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‎05-30-2017 07:04 PM

HP Recommended

@Sangjore call HP Support in Italy >Contact HP

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‎07-06-2017 12:30 PM

HP Recommended
Hard Disk Not Exit
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‎07-11-2017 09:35 AM

HP Recommended
Pavilion dv7. Tells me to f1 f11 none of these work model#dv76b56nr
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‎07-25-2017 04:24 AM

HP Recommended

My hard disk is has detected an iminent failure. how do i fix it? Its asking me to visit www.hp.com/go/techcenter/startup

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‎07-26-2017 03:25 AM

HP Recommended

@Dominic4 Your hard drive is failing and will have to be replaced.

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‎12-06-2017 12:38 AM

HP Recommended
How to system recovery ?
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