my laptop suddenly shuts down and did not open until i put it on charger

[rishab_negi]

my laptop suddenly shuts down and did not open until i put it on charger

[Max3Aj]

@rishab_negi, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP laptop is experiencing a power or battery-related issue. Here are some possible reasons and steps you can take to troubleshoot:

Possible Causes

Battery is failing or degraded

• If the battery can’t hold a charge, the laptop may shut down when not plugged in.

Battery is completely drained

• Some laptops won’t power on until they receive a minimum charge.

Power management settings or BIOS issues

• Incorrect settings or outdated BIOS can cause unexpected shutdowns.

Overheating

• If the laptop overheats, it may shut down to protect internal components.

Hardware issues (e.g., motherboard or charging circuit)

• Less common, but possible if the laptop only works when plugged in.

What You Can Try

Battery Health Check

• Use HP’s built-in diagnostics:
  • Restart your laptop and press Esc repeatedly until the Startup Menu appears.
  • Press F2 to open HP PC Hardware Diagnostics.
  • Run the Battery Test.

Update BIOS and Drivers

• Visit HP Support and enter your laptop model.
• Download and install the latest BIOS and chipset drivers.

Check Power Settings

• Go to Control Panel > Power Options.
• Make sure settings aren’t set to shut down on low battery too early.

Inspect the Battery

• If it’s removable, try reseating it.
• If not, consider having it checked or replaced by a technician.

Monitor for Overheating

• Use tools like HWMonitor or Core Temp to check temperatures.
• Clean vents and fans if needed.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support