my laptop supports 144hz but the only option I see is 60hz

[Sn0wd3n]

OMEN by HP 15-dh0012nt supports 144hz but the only option available is 60hz what should I do ?
i tried installing tons of drivers but still the same problem 😕

[Echo_Lake]

@Sn0wd3n

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are you checking the refresh rate on an external monitor?

To change monitor refresh rate, go to Settings > System > Display > Advanced Display Settings > Display Adapter Properties. Then, click on “Monitor” and pick your monitor's refresh rate from the drop-down menu.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sn0wd3n]

Unfourtnantly Lake that's not what I meant, I was talking about the laptop screen itself not a monitor, 

Thanks a lot for your help though ! 

[Echo_Lake]

@Sn0wd3n

Thank you for confirming that, 

Have you tried the above-suggested steps changing display settings? 

[Sn0wd3n]

ofc , also all the screen drivers are up to date , everything installed , a remotely hp support tried to fix it but they couldn't as well ;/  

[Echo_Lake]

@Sn0wd3n

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. The last thing I can suggest trying is a restore back to the factory. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.