my laptop touchpad is broken

[nila6]

hp victus 

[Hawks_Eye]

Hi @nila6 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

Thanks for bringing this up—it’s definitely frustrating when the touchpad stops responding, especially on a performance-focused laptop like the HP Victus. Let’s get a clear picture so we can pinpoint what’s going on.

Could you help me with a few quick details?

• When did you first notice the touchpad issue? Was it sudden or gradual?
• Is the touchpad completely unresponsive, or does it work intermittently?
• Are you using an external mouse, and if so, does unplugging it make any difference?
• Have there been any recent updates, software installs, or changes to settings before the issue started?
• Does the touchpad respond at all during startup or in the BIOS/UEFI screen?

Once I have this info, I’ll guide you through the most effective steps to get it working again.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

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