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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- my pc had win 8 when i bought it... and was upgraded to 10.....

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02-24-2019 06:16 AM
my pc had win 8.1 when i bought it... and was upgraded to 10... but due to virus i had to format it... now win 10 Enterprse is not activating...
02-24-2019 07:23 AM - edited 02-24-2019 07:23 AM
Hi:
If your notebook originally came with W8, it would have been upgraded to W10 Home unless you have a W10 Enterprise product key.
So, I would see if this works...
You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.
https://www.microsoft.com/en-us/software-download/windows10
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.
Here are the steps to create the W10 USB flash drive installer...
Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.
Select which media you want to use:
USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
When you go to intall W10, select W10 Home.
Then you can reinstall the drivers and available software from the PC's support page.