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HP Recommended
HP 255 G8 Notebook PC (347S3AV)
Microsoft Windows 10 (64-bit)

hi, 

There's a problem that keeps happening with my laptop, that it suddenly restarts. The automatic restarts feature that windows has is turned on, but I don't want to turn it off without figuring the cause of the sudden reboots. I've ran the BIOS extensive test under "loop until error" mode for 6 hours, but it didn't crash under that test so I couldn't identify the problem. Iv'e also tried to analyze the dump file from the last crash and this is the data ive got:

"

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 9546

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 13849

Key : Analysis.Init.CPU.mSec
Value: 5764

Key : Analysis.Init.Elapsed.mSec
Value: 264641

Key : Analysis.Memory.CommitPeak.Mb
Value: 95

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


FILE_IN_CAB: MEMORY.DMP

BUGCHECK_CODE: 101

BUGCHECK_P1: 18

BUGCHECK_P2: 0

BUGCHECK_P3: ffffd480c278f180

BUGCHECK_P4: 1

FAULTING_PROCESSOR: 1

PROCESS_NAME: System

FAULTING_THREAD: ffffc08a8d03b040

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

BAD_STACK_POINTER: ffffd480c27bdfd0

MISALIGNED_IP:
nt!HvcallpExtendedFastHypercallWithOutput+40
fffff801`65804980 41084983 or byte ptr [r9-7Dh],cl

STACK_TEXT:
ffffd480`c27bdfd0 00000000`00000018 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HvcallpExtendedFastHypercallWithOutput+0x40
ffffd480`c27be000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x18


SYMBOL_NAME: nt!HvcallpExtendedFastHypercallWithOutput+40

IMAGE_NAME: hardware

STACK_COMMAND: .process /r /p 0xffffc08a78ec4080; .thread 0xffffc08a8d03b040 ; kb

MODULE_NAME: hardware

FAILURE_BUCKET_ID: IP_MISALIGNED

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {201b0e5d-db2a-63d2-77be-8ce8ff234750}

Followup: MachineOwner
---------

"

could you please help me solve the problem?

thanks ahead

 

 

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