-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- my pc keeps rebooting unexpectedly

Create an account on the HP Community to personalize your profile and ask a question
07-01-2023 12:07 PM
hi,
There's a problem that keeps happening with my laptop, that it suddenly restarts. The automatic restarts feature that windows has is turned on, but I don't want to turn it off without figuring the cause of the sudden reboots. I've ran the BIOS extensive test under "loop until error" mode for 6 hours, but it didn't crash under that test so I couldn't identify the problem. Iv'e also tried to analyze the dump file from the last crash and this is the data ive got:
"
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 9546
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 13849
Key : Analysis.Init.CPU.mSec
Value: 5764
Key : Analysis.Init.Elapsed.mSec
Value: 264641
Key : Analysis.Memory.CommitPeak.Mb
Value: 95
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z
Key : WER.OS.Version
Value: 10.0.19041.1
FILE_IN_CAB: MEMORY.DMP
BUGCHECK_CODE: 101
BUGCHECK_P1: 18
BUGCHECK_P2: 0
BUGCHECK_P3: ffffd480c278f180
BUGCHECK_P4: 1
FAULTING_PROCESSOR: 1
PROCESS_NAME: System
FAULTING_THREAD: ffffc08a8d03b040
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
BAD_STACK_POINTER: ffffd480c27bdfd0
MISALIGNED_IP:
nt!HvcallpExtendedFastHypercallWithOutput+40
fffff801`65804980 41084983 or byte ptr [r9-7Dh],cl
STACK_TEXT:
ffffd480`c27bdfd0 00000000`00000018 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HvcallpExtendedFastHypercallWithOutput+0x40
ffffd480`c27be000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x18
SYMBOL_NAME: nt!HvcallpExtendedFastHypercallWithOutput+40
IMAGE_NAME: hardware
STACK_COMMAND: .process /r /p 0xffffc08a78ec4080; .thread 0xffffc08a8d03b040 ; kb
MODULE_NAME: hardware
FAILURE_BUCKET_ID: IP_MISALIGNED
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {201b0e5d-db2a-63d2-77be-8ce8ff234750}
Followup: MachineOwner
---------
"
could you please help me solve the problem?
thanks ahead