my touch screen i snot working

[b134]

hp pavilion x360 14-ek0013dx

[A_Gayathri]

Hi @b134,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the touchscreen on your HP Pavilion X360 14-ek0013dx is not working, you can try the following steps to troubleshoot and fix the issue:

1. Restart Your Laptop

• Sometimes, a simple restart can resolve the issue.

2. Check for Windows Updates

• Go to Settings > Update & Security > Windows Update, and make sure your system is fully updated.
• Install any available updates and restart your laptop.

3. Enable Touchscreen in Device Manager

• Press Win + X and select Device Manager.
• Expand the Human Interface Devices section.
• Look for HID-compliant touch screen.
• Right-click it and select Enable (if it’s disabled). If it’s already enabled, try Disable and then Enable again.
• Restart your laptop.

4. Reinstall the Touchscreen Driver

• In Device Manager, right-click HID-compliant touch screen and select Uninstall device.
• Restart your laptop, and Windows will automatically reinstall the driver.

5. Check for Hardware Issues

• If the above steps don't work, perform an HP hardware diagnostics test:
  1. Turn off the laptop.
  2. Turn it back on and press the Esc key repeatedly to open the Startup Menu.
  3. Select F2 for System Diagnostics.
  4. Run a touchscreen test to check for hardware-related issues.

6. Update BIOS

• Check if there is a BIOS update available on the HP Support website for your model and install it if necessary.

7. Perform a System Restore

• If the touchscreen worked before, you can use System Restore to revert your system to a point when it was functioning.

Refer to this document: HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000 USer manual

I hope this helps. 

Take care and have a good day.

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