• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

my hp went to diagnostics UEFI what am i going to do

1 REPLY 1
HP Recommended

Hi @samzyjackson,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP computer has booted into UEFI Diagnostics, it means the system detected a potential hardware issue, or you may have accidentally triggered the diagnostics mode. Here's what you can do:

1. Let the Diagnostics Run

  • If it's already running a test, let it complete.
  • It will show Pass or Fail results for each component.


2. If You See a Menu

You might see options like:

  • System Tests
  • Component Tests
  • Hard Drive Test
  • Memory Test

You can:

  • Run Quick Test first.
  • If issues are found, run the Extensive Test.


3. If All Tests Pass

  • Press Esc or click Main Menu > Exit.
  • Restart your PC.
  • If it boots normally, you're good to go.


4. If a Test Fails

  • Note down the Failure ID (a long alphanumeric code).
  • Visit HP Support Diagnostics and enter the code.
  • Or contact HP Support with the code for repair options.

 

I hope this helps.

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.