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HP Recommended
hp DESKTOP-5PPK1UE
Microsoft Windows 10 (64-bit)

just  1 month ago i came to know that my hp laptops  system  model number hp DESKTOP-5PPK1UE systems keys b, n ,caps locks , /,7  are stopped working i have never put food or drinks within a meter of it and there is zero possibility that the food or liquid have gotten inside keyboard ,i have searched everywhere removed battery resrated it but still these keys are not working  if there is a way anyone could help me, that would be great ,thank you.

1 REPLY 1
HP Recommended

@rahulswami 

Here's some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.

But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.

Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Sometimes, on some models, you have to replace the entire top surface of the laptop, not just the keyboard. So you should get an estimate of what is involved before you have the work done.



I am a volunteer and I do not work for, nor represent, HP
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